Travel to Russia - Reisebuero WELT - Russia Travel Tours - Russian Visa - Moscow hotel - St. Petersburg hotel

Dear Sirs

We would like to provide you with useful information that helps you come to Russia with Reisebuero WELT Company assistance in an easy and convenient way.

First stage. Russian entry tourist visa

Important note: Please keep in mind that Reisebuero WELT Company does not issue visas by itself. Russian visas are issued by Russian consulates in your home country, based on an invitation from an authorised Russian agent officially registered with the Ministry of Foreign Affairs (MFA). Reisebuero WELT Company is officially registered with the MFA as a legal entity able to grant visa support. Please take into consideration that visa support is provided for the period of the Guest's staying at the hotel booked through Reisebuero WELT Company on territory of the Russian Federation. To receive visa support for obtaining a Russian entry tourist visa, a readily legible photocopy of the Guest’s passport with a written application for booking should be forwarded to Reisebuero WELT Company. Visa support consists of "Tourist Voucher" and "Foreign Tourist Reception Confirmation" is forwarded to the Client in case of 100 % prepayment for accommodation in the hotels, booked in the territory of the Russian Federation in accordance with the program.

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Second stage. Services Order

For services order, the Client shall send a written application to the company by using one of the methods listed below:

send the application in a free format, this application indicating the details of the Client, contact means of communications
use the form of application for booking;
reserve services via the Company's web site www.reisebuero-welt.com;
book hotel room via "Hotels Booking System" (HBSystem online), www.hotels-booking.ru/eng.

The application should contain the following information:

the hotel name;
the date of check-in to/check-out from the hotel;
the number of rooms of the required category that are to be reserved;
guests' surnames and given names;
guests' country of residence;
guests' citizenship;
information on whether visa support is necessary for obtaining a tourist visa;
information related to transport provision, the sightseeing programme, meals, and any other services required by the arriving guests;
a contact phone number, the name of the organization, the surname and given name of the person who performs the reservation;
the payment method.

Applications for servicing shall be accepted at the Head Office on a 24-hour basis. The Confirmation of Services Order can be provided:

for individual guests within 24 hours, excluding days off and holidays
for groups within 48 hours, excluding days off and holidays.

Passport, Original Visa, Migration Card (distributed on the board of airplane/train or at the passport-control department of the airport or railway station) are required upon check-in at the hotel.

Third stage. Methods of payment:

Reisebuero WELT Company offers to the Client the following ways of payment:

settlements by cash;
settlements by bank transfer;
settlements using international banking cards.

The procedure of payment:

The written "Confirmation of Guaranteed Services Order", as sent by the Company to the Client by fax, e-mail or by delivery of the original to the Client by hand, shall be the basis for rendering services after the company receives payment from him/her by a bank transfer, by credit card, or by cash. In order to guarantee the reservation please provide Reisebuero WELT Company with the prepayment or place a deposit in one of its offices. The Client can also guarantee his/her reservation by international banking card filling in a special form - Letter of Authorization or make prepayment by bank transfer to the Company's account depending on the currency of payment.

Services ordered through the "Reisebuero WELT" Company should be paid for directly to the Company.

Cancellation of Reservation: Information on a cancellation or a change in the terms of travel from the Guest/group of Guests shall be accepted in writing within the time limits stated in the Confirmation of Guaranteed Services Order, this Confirmation sent to the Client’s address. In case of a late cancellation, late changes of terms of the trip or no show, the Client shall be charged a penalty at the rate of 100% of the cost of ordered services, for the first 24 hours of servicing, unless otherwise provided for in the Confirmation of Guaranteed Services Order, this Confirmation sent to the Client’s address

Information on a cancellation or a change in the terms of travel on public holidays and weekends shall be forwarded to the HEAD OFFICE by fax +7 (495) 933-78-77 or e-mail info@welt.ru.

Welcome to Russia with Reisebuero WELT

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